Shipping Policy

Thank you for shopping with SoftSlumber. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Times

Estimated delivery times vary depending on your location.

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom & Europe: 7–12 business days

  • Australia & New Zealand: 7–14 business days

  • Other International Locations: 10–20 business days

Shipping times may vary during peak seasons or due to customs delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. Occasionally, we may offer free shipping promotions on select products or orders.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package until it arrives.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase. SoftSlumber is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact our support team and we will be happy to assist you in locating your package.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our support team and we will respond as soon as possible.

Thank you for choosing SoftSlumber — where comfort meets better sleep.